Legal

Privacy Policy

How Pure Packaging Solutions collects, uses, and safeguards the information you share with us through this website.

Last updated: September 17, 2026

Pure Packaging Solutions ("Pure," "we," "us") respects your privacy. This policy explains what information we collect through packagingmachine.com, how we use it, and the choices you have. It applies to visitors and prospective customers in the United States, Canada, and elsewhere who use our website, request a quote, or contact us.

1. Information We Collect

We collect information you provide directly through forms and chat, and limited technical information collected automatically when you visit the site.

Information you provide:

Contact and quote request forms — name, company, title, email address, phone number, and project details such as product, package, target speed, facility, and timeline.
Request-for-Quote (RFQ) questionnaires — application data, product and package details, dimensions, speeds, utilities, controls preferences, options, notes, and any files you upload.
WhatsApp chat — your name, phone number, and the messages you send when you start a chat with us through WhatsApp.
Email and phone — any information you include when you email or call us directly.

Information collected automatically:

Basic technical data — IP address, browser type, device, pages visited, and referring URLs, collected through standard server logs and analytics.
Cookies and similar technologies — see Section 5 below.

2. How We Use Your Information

To respond to your inquiries, prepare quotations and draft proposals, and provide information about packaging automation solutions.
To conduct engineering review and scope the equipment, integration, and services relevant to your project.
To communicate with you about your project, including follow-up, technical questions, and scheduling.
To improve our website, content, and services.
To comply with legal obligations and protect our legitimate business interests.

We do not sell your personal information. We do not use your information to make automated decisions that produce legal or similarly significant effects.

3. File Uploads and Attachments

When you submit an RFQ, you may upload files such as product samples, packaging drawings, facility layouts, or specifications. These files are stored securely and are accessible only to authorized Pure personnel for engineering and proposal preparation. Each submission's files are kept separate from other customers' submissions. Do not upload information you do not want us to see.

4. How We Share Information

We share information only as necessary to operate our business:

With trusted service providers and partners that help us host the website, deliver email, store data, or provide analytics — under contract and instructed to protect your information.
With equipment suppliers and integration partners only when needed to scope and quote your project, and only the relevant details.
When required by law, court order, or to protect our rights, safety, or property.

We never sell your personal data to third parties.

5. Cookies and Similar Technologies

We use essential cookies and similar technologies to operate the site and remember your preferences (for example, saving a partially completed form so you can continue later). We may use analytics to understand how visitors use the site. You can control or disable cookies through your browser settings; some site features may not function properly if cookies are disabled.

6. Data Retention

We retain RFQ submissions, attachments, and related correspondence for as long as needed to respond to your project and for our legitimate business records. You may request deletion of your submission and personal data at any time (see Section 8), subject to legal record-keeping requirements.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Opt out of marketing communications.
Withdraw consent for processing that relies on consent.

To exercise any of these rights, contact us using the details in Section 8. We will respond within a reasonable time and in accordance with applicable law. If you are a California resident, you have rights under the CCPA; if you are in Canada, under PIPEDA and applicable provincial law; if you are in the EU/EEA or UK, under the GDPR.

8. Contacting Us About Privacy

For privacy questions or requests, contact us:

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes will be noted on the site.